CM refers to both subduing the crisis and overcoming it. It also refers to preparation for potential CMs. We may prevent some consequences of CMs based on the risk analysis and examples derived from the experience of other businesses.
Virtually, crisis management is based on planning of continuous operation of processes to maintain them in crisis and on disaster recovery planning that is designed to reconstruct critical infrastructure and to recover proper operation of a given area. The following areas are basic in CMs:

• Type and kind of CM
• Parties involved
• Crisis management scenarios.

CM aims at providing with effective coordination of integration of such system elements as:

• management actions (setting up crisis management team, implementation of crisis management plan)
• operations (evaluation of situation, establishment of procedures)
• communications (ways of communicating with media, investors etc.)

Scope of services:

• Analysis of processes, determination of continuity parameters and critical processes
• Definition and analysis of scenarios and evaluation of consequences
• Risk analysis and assistance in evaluation
• Choice of solutions that will help to maintain parameters of processes' continuity
• Development of continuity plans for critical processes (BCP)
• Development of disaster recovery plans for selected areas (DRP)
• Organization and training of emergency management team
• Workshops in the application of emergency plans
• Evaluation of working mechanisms supporting continuous operation
• Review and tests of emergency plans
• Verification of procedural comprehensiveness and adequacy in respect of continuous operation
• Evaluation of solutions adequacy supporting continuous operation according to the adopted policy