As business practice suggests, a significant number of organizations has already taken actions to standardize their objectives (Quality Management Systems - ISO 9001), streamline communication and improve work organization. Nowadays they take effort to implement tools improving productivity, streamlining processes, reducing costs, or improving the quality of products and services (CRM). Process management and process optimization (streamlining) is the next phase of company development directed towards putting into practice the most cost effective, efficient solutions and implementing efficient mechanisms of change management in a company which would assure that the pace of realization of particular goals (and as a consequence of processes) is constantly stepped up. In this respect process management includes the following:

• Re-identifying and optimizing internal processes  
• Identifying and optimizing external processes

Offered services:

• Reviewing processes with a view to creating client value - defining scope of work

• Re-defining key business processes and reviewing IT technology support for processes

• Re-defining organizational structure from functional to process-based

• Determining scope of responsibility for processes and reviewing the resources

• Implementing changes and participating in change management

• Verifying efficiency of implementation