In the European business environment a company with a quality management system compliant with ISO standards can gain many benefits ranging from the design and development of management methods or assessment by an independent certification unit to the implementation of more effective and efficient optimization tools. However, the most popular ISO standard does not include in its scope all aspects of an organization's function and management.  Thus, many organizations having implemented ISO 9001 try to develop those areas of management which can contribute to a bigger market share, improved quality, cost-effectiveness, higher customer and higher employee satisfaction on their own. The EFQM model is a perfect tool to raise the competitiveness of an organization as well as to improve its efficiency and effectiveness by implementing proper processes.

  
Offered services:

• Carrying out pre-implementation audit
• Organising trainings on EFQM
• Determining criteria for EFQM Model Self-Assessment:
• determining self-assessment method (self-assessment form)
• classifying and analysing data
• Defining improvement action plan:
• guidelines on company strategy
• guidelines on customer relationship management
• guidelines on employee satisfaction survey
• guidelines on indicators and reporting systems
• Implementing the processes
• Assessing the processes (preparing internal assessment)